Return policy

Are you not satisfied with your order or did you order the wrong size? No problem! You can return or exchange your order for within 30 days.

RETURNS in 4 easy steps

Step 1: Send an email to info@smithsydney.com and our team will send you a return form. Read the conditions on the return form carefully before sending the product back to our sorting center..

Step 2: Complete the returns form completely.

Step 3: Send your order to the address indicated on the returns form. Send the items along with the completed returns form to the address indicated on the return form. As a sender you are responsible for return shipping costs. Make sure the package has a Track & Trace code.

Step 4: Upon receipt of the package, we will ensure that the purchase amount is returned to your bank account within 5 days.

EXCHANGE 4 easy steps (for sizing questions)

Step 1: Send an email to info@smithsydney.com indicating your order number and what size product you want in the correct size. You will then receive a return form with which you can return the wrong product.

Step 2: Complete the exchange form.

Step 3: Send your order to the address provided on the exchange form. Send the items along with the completed exchange form to the address indicated on the exchange form. Make sure the package has a Track & Trace code.

Step 4: Once the package has been sent to the address indicated on the exchange form, we will send you the correct size for FREE.

EXCHANGE 4 easy steps (for damaged products)

Step 1: Send an email to info@smithsydney.com with the photos or a short video of the defective/damaged product you received and explain a little about the problem with the product.

Step 2: Once we receive the photos/videos of the received product, our team will validate the product.

Step 3: Once validation is successful, our team will send you a FREE replacement order.

Step 4: Finally, our customer service team will provide you with the new tracking information of your free replacement order so that you can track its status.

For more questions, do not hesitate to contact us by email: info@smithsydney.com

Our return address:

Haoqianyi, West District, 1st Floor, Building 2, Shangye Park,
No. 130, Guangchen Road, Zhongluotan Town,
Guangzhou, China
Postal Code: 510000


PLEASE NOTE: Before returning the products to the return address, you must fill in the return form. The return form must be sent with the package. For the return form, you can contact our customer service by sending an e-mail to: info@smithsydney.com